Bed and Sofa Haven - About Us
Bed and Sofa Haven is a specialist retailer offering excellent prices on Beds, Mattresses and Sofas. Our goal is to provide every customer with a fantastic shopping experience by offering high quality products and outstanding customer support.
Our head office is in Leeds, West Yorkshire but we distribute from warehouses across the UK through our courier partners FedEx, DHL and UPS.
We are passionate about Beds, Mattresses and Sofas and we aim to offer our customers the best possible service within the industry.
If you need any support with a product or have a particular question, we are here to help,do not hesitate to simply visit our contact us page to contact us directly.
Bed and Sofa Haven are strictly a direct fulfillment company. As soon as payment is taken from the customer for each order, the order is passed on to the wholesaler who arranges delivery to the customer. Delivery times and schedules of the courier are independent of Bed and Sofa Haven.
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What materials are used for the beds and sofas ?
Do you offer customization options for the bed or sofa designs ?
What is the warranty policy on our sofa's ?
Our 5-year structural frame guarantee covers inherent manufacturing defects in the sofa's framework, as determined by independent bodies such as Castelan or Homeserve, excluding boards,springs, padding, mechanisms, mattresses, or upholstery, and general wear and tear.
How do i care for or maintain my bed/sofa ?
Do you offer discounts for bulk orders or interior design professionals ?
Yes we do offer discounts for bulk orders and to interior design professionals. Please email or call us for further information on pricing.
Can i return a product if it doesn't meet expectations ?
Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. The item in question must be un-opened in its original packaging to be returned.
What is the refund and cancellation policy ?
You can cancel an order as long as it has not yet been dispatched. However, if your order has alreadybeen dispatched, delivery and return fees will be applied with the rates determined by the courier used. Any refunds can only be issued to the same payment method which was used to place the order.
What is the warranty policy on bed's ?
We provide a full year of warranty on all products. The warranty does not cover damages
resulting from normal wear, moisture damage, heat damage, misuse, or surface imperfections
specifically on real wood products.